Shipping and returns

SHIPPING

For all orders made on www.loxwood.fr, packages are normally prepared within 48 hours of receipt of payment. We process orders from Monday to Friday. We will ship your order within 3 to 7 working days (excluding Sundays and public holidays). Delivery times then depend on the delivery method chosen.

Products available for sale can be delivered to mainland France and the following European countries:

Germany, Austria, Belgium, Denmark, Spain, Finland, Ireland, Italy, Luxembourg, Norway, the Netherlands, Portugal, the United Kingdom and Sweden.

Deliveries will be made to the address entered when placing the order.

For mainland France, we offer three choices of delivery method:

colissimo 

COLISSIMO HOME DELIVERY

  • Home delivery

Your order will be delivered to your hands or your mailbox. If the package is too large to be left in the mailbox, it will be delivered to your nearest post office branch.

COLISSIMO RELAIS ENG

COLISSIMO DELIVERY TO A PICKUP POINT (Available only in France)

  • Delivery to a pickup point

Delivery the day after your order is sent, available for collection after 1 pm from the pickup point of your choice. You will be notified by email and SMS when your order arrives at the pickup point.

DELIVERY TO THE LOXWOOD STORE

If you wish, you can request free-of-charge 48-hour delivery to our store at 14 Rue du Cherche Midi 75006 Paris, Monday - Saturday, 11 am - 7 pm. You can request this during the second stage of your order, titled “DELIVERY”, by ticking the box “COLLECT IN STORE”. To collect your purchase in store you must present your order confirmation and proof of identity.

FOR EUROPE WE OFFER THE FOLLOWING DELIVERY OPTION :

  

COLISSIMO INTERNATIONAL (Europe) 

  • HOME DELIVERY :  Your order will be delivered to your hands or your mailbox. If the package is too large to be left in the mailbox, it will be delivered to your nearest post office branch.

 Delivery costs are shown in the “DELIVERY” stage whilst placing the order. They are as follows:

For mainland France:

  • Under 60.00 €: With COLISSIMO DOMICILE or POINT RELAIS = 6.00€
  • From 60.00 €: With  COLISSIMO DOMICILE or POINT RELAIS = FREE OF CHARGE

 

For Europe Zone 1 (Germany, Spain, Italy, Belgium, Luxembourg, the Netherlands and the United Kingdom):

  • Delivery costs €13 with COLISSIMO EXPERT INTERNATIONAL
 

For Europe Zone 2 (Portugal, Austria, Denmark, Ireland, Norway, Sweden and Finland):

  • Delivery costs 17.00€ with COLISSIMO INTERNATIONAL

 

Products remain our responsibility until they are delivered.

RETURNS AND EXCHANGES

 You have the right to withdraw during 14 days following receipt of your order.During sales periods, this period is reduced to 7 working days.

The cost of returns are borne by the customer.

 How can I get a refund or credit note?

You must return your items to the following address:

STACI 5 - QUAI OUEST

POUR LE COMPTE LOXWOOD

ZAC DES BETHUNES II

AVENUE DU FOND DE VAUX

95310 ST OUEN L'AUMONE

Returned items must fulfil the following conditions:

  • They must be returned in their original condition, new.
  • They must still have their labels attached.
  • A copy of the delivery note must be sent with the return.

After checking that the product has been returned in a suitable condition, we will refund the bank card or Paypal account used when placing the order within 15 days.

 

How can I exchange an item?

Exchanges are subject to available stocks. You can only exchange your item for the same model in a different colour or size at the same price. We will also exchange items any items that do not match their description.

You can request an exchange:

  • By writing to the following address (explaining that you would like to request an exchange):

STACI 5 - QUAI OUEST

POUR LE COMPTE LOXWOOD

ZAC DES BETHUNES II

AVENUE DU FOND DE VAUX

95310 ST OUEN L'AUMONE

  • In store directly, at 14 rue du Cherche Midi, 75006 Paris

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