For all orders made on www.loxwood.fr, packages are normally prepared within 48 hours of receipt of payment. We process orders from Monday to Friday. We will ship your order within 3 to 7 working days (excluding Sundays and public holidays). Delivery times then depend on the delivery method chosen.
Products available for sale can be delivered to mainland France and the following European countries:
Germany, Austria, Belgium, Denmark, Spain, Finland, Ireland, Italy, Luxembourg, Norway, the Netherlands, Portugal, the United Kingdom and Sweden.
Deliveries will be made to the address entered when placing the order.
COLISSIMO HOME DELIVERY
Your order will be delivered to your hands or your mailbox. If the package is too large to be left in the mailbox, it will be delivered to your nearest post office branch.
COLISSIMO DELIVERY TO A PICKUP POINT (Available only in France)
Delivery to a pickup point
Delivery the day after your order is sent, available for collection after 1 pm from the pickup point of your choice. You will be notified by email and SMS when your order arrives at the pickup point.
DELIVERY TO THE LOXWOOD STORE
If you wish, you can request free-of-charge 48-hour delivery to our store at 14 Rue du Cherche Midi 75006 Paris, Monday - Saturday, 11 am - 7 pm. You can request this during the second stage of your order, titled “DELIVERY”, by ticking the box “COLLECT IN STORE”. To collect your purchase in store you must present your order confirmation and proof of identity.
COLISSIMO INTERNATIONAL (Europe)
Delivery costs are shown in the “DELIVERY” stage whilst placing the order. They are as follows:
For mainland France:
For Europe Zone 1 (Germany, Spain, Italy, Belgium, Luxembourg, the Netherlands and the United Kingdom):
For Europe Zone 2 (Portugal, Austria, Denmark, Ireland, Norway, Sweden and Finland):
Products remain our responsibility until they are delivered.
You have the right to withdraw during 14 days following receipt of your order.
The cost of returns are free if its from mainland France, for others countries the returns fees are borne by the customer.
You must declare the return on your account on the section "ORDER HISTORY AND DETAILS". For returns from mainland France we will send you the return label by email.
For returns from other countries, return your items to the following address:
POUR LE COMPTE LOXWOOD
3 ROUTE DE CHOISY
Returned items must fulfil the following conditions:
After checking that the product has been returned in a suitable condition, we will refund the bank card or Paypal account used when placing the order within 15 days.
Exchanges are subject to available stocks. You can only exchange your item for the same model in a different colour or size at the same price. We will also exchange items any items that do not match their description.
You can request an exchange:
You can't exchange a product directly by our website. If you want to, you will have to return the product and then place a new order.