We are delighted to welcome you to our website www.loxwood.fr
The present general conditions of sale govern the sale of products on the www.loxwood.fr website offered by:
AFCM DIFFUSION, SARL (a limited liability company) with registered capital of €996,874, headquartered in Paris, 75006, at 14 Rue du Cherche Midi, and registered in the Paris trade register under number 352256200.
By placing an order, you agree to accept the present general conditions of sale in their entirety, which can be accessed at any moment on the website and whilst confirming your order.
These conditions constitute the only agreement between the parties and take precedence over all other documents.
They may be modified at any time. Any new general conditions of sale will be applicable from the moment they are published on the website.
Orders placed on the website are reserved for private individuals.
Products available for sale may be delivered to mainland France and the following European countries: Germany, Belgium, Netherlands, Liechtenstein, Luxembourg, Austria, Spain (excluding specific territories), Ireland, Italy, Portugal (excluding specific territories), United Kingdom, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Macedonia, Malta, Moldova, Montenegro, Norway, Romania, Serbia, Turkey, Ukraine, Australia, Canada, China, South Korea, Hong Kong, India, Israel, Japan, Russia, Singapore, Taiwan, Thailand, Vietnam, United States, île de la Réunion, Martinique, Guadeloupe, Saint-Barthélemy.
For any further information, questions or advice, please contact our customer service team:
Orders may only be placed via a procedure involving the following main steps:
Sales will not be considered definitive until the order confirmation has been sent and the full amount due paid in full.
We reserve the right to cancel any orders made by customer subject to payment disputes concerning previous orders.
The details of your order will be subject to automatic data processing managed by FIA-NET S.A. Automatic data processing is carried out in order to establish a level of transaction analysis and prevent bank card fraud.
Data concerning your order is used by FIA-NET S.A. and LOXWOOD, with whom you have made your purchase. If data about your order is not sent, this will prevent the analysis and completion of your transaction.
Any non-payment resulting from the fraudulent use of a bank card will lead to the details you have provided in connection with your order being associated with this non-payment in a payment-issue document created by FIA-NET S.A. Inaccurate declarations and anomalies may also be subject to special processing.
In accordance with the French Data Protection Act of 6 January 1978, you have the right, at any moment, to access, modify or oppose any of the personal data concerning you by writing and providing proof of identity to FIA-NET - Service Informatique et Libertés - Traitements n°773061 et n°1080905 - 39, rue Saint-Lazare, 75009 PARIS. Thank you for your understanding.
Secure Payment for purchases may be made using:
***CB (Visa, Eurocard, Mastercard, American express)
All purchases made on the loxwood.fr website are protected and secure.
By choosing to make a payment using a bank card, the purchaser agrees to be automatically transferred to the payment server PayPlug, which uses SSL (Secure Socket Layer) encryption for secure payment.
Your bank card details will be encrypted and automatically deleted following payment.
Bank card details are not saved on our website. In the event that, for any reason whatsoever (opposition, sender centre rejection, etc.), the sums due are not able to ve debited, the order will not be saved by the company.
We will deliver to the address of your choosing (your home, place of work, etc.) in mainland France and Europe.
Your order will be processed once it has been confirmed, from Monday to Friday.
The average delivery time is 3-7 working days (excluding Sundays and public holidays) after order confirmation, unless specific delivery times have been agreed upon. Additionally, during certain periods (particularly during sales and promotion periods), orders may take longer to process if a larger number of orders are being placed.
An invoice will be sent with your order.
Deliveries are managed by an independent delivery company. Products remain our responsibility until they are delivered.
***Geographic zone: MAINLAND FRANCE
Delivery costs are free of charge for orders of €100 and over. “Except during sales and promotional periods”
For all orders below this amount, fixed delivery fees of €10 will be added to the total for your order.
Estimated delivery dates are purely indicative and delivery after this date shall not give rise to any damages or interest, or the right to refuse or cancel the order.
Nonetheless, if the product is not delivered within 12 days of the estimated delivery date stated in the order confirmation, for any reason other than force majeure, you may cancel the order. You will then be refunded the full amount paid.
Customers are obliged to check the condition of the product upon its receipt. In the event of non-conformity or any obvious defect, you have 7 days from delivery to make a claim; after this period, the product will be understood to be compliant and exempt from any apparent defects.
***Geographic zone: OUTSIDE MAINLAND FRANCE
Zone 1 : Germany, Belgium, Netherlands, Liechtenstein, Luxembourg
Delivery costs 20 €
Zone 2 : Austria, Spain (excluding specific territories), Ireland, Italy, Portugal (excluding specific territories), United Kingdom
Delivery costs 25 €
Zone 3 : Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland
Delivery costs 25 €
Zone 4 : Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Macedonia, Malta, Moldova, Montenegro, Norway, Romania, Serbia, Turkey, Ukraine
Delivery costs 30 €
Zone 5 : Australia, Canada, China, South Korea, Hong Kong, India, Israel, Japan, Russia, Singapore, Taiwan, Thailand, Vietnam, île de la Réunion, Martinique, Guadeloupe, Saint-Barthélemy
Delivery costs 55 €
Zone 5 (USA) : United States
Delivery costs 65 €
Any order placed on the site and delivered outside the EEC zone may be subject to possible taxes and customs duties which must be paid on delivery. These customs duties are the responsibility of the customer who will have to inquire with the competent authorities of his country.
Returns: You may return one or more items within 14 working days from the date the order is received in exchange for a replacement product, credit note or refund.
The cost of returns are free if the shipment is made from France (concerns only products with a value of €100 and over), otherwise the cost associated with returns areshall be borne by the customer.
A copy of the delivery note must be sent with the return.
The customer is responsible for providing proof of this return, meaning that items should be returned by registered post or by any other means capable of providing proof of a specific return date, with the return costs and risks remaining the customer’s responsibility.
Return address for refunds and credit notes:
SHIPEA - INTERLINES / CHEZ SYLVANIA
Pour le compte LOXWOOD - Lou Ventura
53 Route de Paris
60330 Le Plessis Belleville
After checking that the product has been returned in a suitable condition, we will refund the bank card or Paypal account used when placing the order within 15 days.
Exchanges: Products may be exchanged, subject to available stock, only for the same model in a different colour or size at the same price or in the event that a product does not conform to the product description. LOXWOOD will bear the subsequent delivery costs for exchanges. After checking that the product has been returned in a suitable condition (the product is new, unworn, in its original packaging and with labels still attached), we will refund the bank card used when placing the order within 30 days. Articles that are returned incomplete, stained, damaged, worn or dirty due to the customer’s actions will not be refunded.
You can request an exchange:
We are pleased to make you benefit from a 10€ reduction on your first order from 60€ of purchase.
To take advantage of this, enter the code NEW in your basket in the "Discount vouchers" box.
We are pleased to make you benefit from a 15€ reduction for your birthday from 90€ of purchase.
You will receive your happy birthday by email.
Please note that these offers are not valid during sales and promotion periods.
The products available for purchase on loxwood.fr comply with the French legislation in force.
They benefit from the LOXWOOD brand’s expertise and quality guarantee.
We are not responsible:
Lastly, we may not be held liable for any failed, late or incorrect delivery due to force majeure.
The Loxwood gift card is a virtual card that generates a unique discount code entered by recipients when placing an order on the website www.loxwood.fr
The gift card amount will be immediately deducted from the order total.
Gift cards are valid for one year from the date of purchase and can only be used on our website www.loxwood.fr.
They will not be subject to refunds (full or partial).
They may only be used once. Recipients must enter the gift card code in the “discount voucher” box in their basket.
Items bought using a gift card are subject to the same exchange policy established by LOXWOOD.
Returned products paid for partially or in full with a gift card are only eligible for an exchange.
In the event that the order total exceeds the gift card amount, recipients can pay any remaining balance using any payment method accepted on the Loxwood website.
Your personal data is used for processing orders and will never be sold, marketed or rented to third parties.
However, they may be used to send you our newsletter.
You have the right to access, modify, change or oppose any data relating to you.
( firstname.lastname@example.org ).
The present conditions, orders and any resulting actions shall be governed by French law. In the event of a dispute arising and in the absence of an amicable resolution being reached, the Courts of Paris will be the acting authority.