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GENERAL CONDITIONS OF SALE

We are delighted to welcome you to our website www.loxwood.fr

The present general conditions of sale govern the sale of products on the www.loxwood.fr website offered by:

AFCM DIFFUSION, SARL (a limited liability company) with registered capital of €996,874, headquartered in Paris, 75006, at 14 Rue du Cherche Midi, and registered in the Paris trade register under number 352256200.

By placing an order, you agree to accept the present general conditions of sale in their entirety, which can be accessed at any moment on the website and whilst confirming your order.

These conditions constitute the only agreement between the parties and take precedence over all other documents.

They may be modified at any time. Any new general conditions of sale will be applicable from the moment they are published on the website.

Orders placed on the website are reserved for private individuals.

Products available for sale may be delivered to mainland France and the following European countries: Germany, Austria, Belgium, Denmark, Spain, Finland, Ireland, Italy, Luxembourg, Norway, the Netherlands, Portugal, the United Kingdom and Sweden.

For any further information, questions or advice, please contact our customer service team:

Email: eboutique@loxwood.fr

ORDERS AND CONFIRMING A TRANSACTION

Orders may only be placed via a procedure involving the following main steps:

  •   Selection of your product(s) (please be aware that colours may not be accurately depicted on some computer and mobile screens). A maximum of five products may be ordered at once.
  •   Entry of your contact details in all required fields.
  •   Checking of the order summary (products ordered and total amount due).
  •   Entry of your bank details.
  •   By confirming your order, you agree to it being processed and all of the general conditions of sale.
  •   You also agree to our order registration systems constituting proof of the transaction and the date on which it was made.
  •   Receipt of an email confirming the order, which you can print out for your records.
  •   This will act as the purchase order.

Sales will not be considered definitive until the order confirmation has been sent and the full amount due paid in full.

We reserve the right to cancel any orders made by customer subject to payment disputes concerning previous orders.

The details of your order will be subject to automatic data processing managed by FIA-NET S.A. Automatic data processing is carried out in order to establish a level of transaction analysis and prevent bank card fraud.

Data concerning your order is used by FIA-NET S.A. and LOXWOOD, with whom you have made your purchase. If data about your order is not sent, this will prevent the analysis and completion of your transaction.

Any non-payment resulting from the fraudulent use of a bank card will lead to the details you have provided in connection with your order being associated with this non-payment in a payment-issue document created by FIA-NET S.A. Inaccurate declarations and anomalies may also be subject to special processing.

In accordance with the French Data Protection Act of 6 January 1978, you have the right, at any moment, to access, modify or oppose any of the personal data concerning you by writing and providing proof of identity to FIA-NET - Service Informatique et Libertés - Traitements n°773061 et n°1080905 - 39, rue Saint-Lazare, 75009 PARIS. Thank you for your understanding.

 

PAYMENT

Secure Payment for purchases may be made using:

      ***CB  (Visa, Eurocard, Mastercard, American express)

All purchases made on the loxwood.fr website are protected and secure.

By choosing to make a payment using a bank card, the purchaser agrees to be automatically transferred to the payment server Paybox, which uses SSL (Secure Socket Layer) encryption for secure payment.

Your bank card details will be encrypted and automatically deleted following payment.

Bank card details are not saved on our website. In the event that, for any reason whatsoever (opposition, sender centre rejection, etc.), the sums due are not able to ve debited, the order will not be saved by the company.

      *** PAYPAL

DELIVERY: TO THE ADDRESS OF YOUR CHOICE OR A RELAIS COLIS DELIVERY POINT

We will deliver to the address of your choosing (your home, place of work, etc.) in mainland France and Europe.

Your order will be processed once it has been confirmed, from Monday to Friday.

The average delivery time is 3-7 working days (excluding Sundays and public holidays) after order confirmation, unless specific delivery times have been agreed upon. Additionally, during certain periods (particularly during sales and promotion periods), orders may take longer to process if a larger number of orders are being placed.

An invoice will be sent with your order.

Deliveries are managed by an independent delivery company. Products remain our responsibility until they are delivered.

***Geographic zone: MAINLAND FRANCE

Delivery costs are free of charge for orders of €60 and over. “Except during sales and promotional periods”

For all orders below this amount, fixed delivery fees of €6 will be added to the total for your order.

Estimated delivery dates are purely indicative and delivery after this date shall not give rise to any damages or interest, or the right to refuse or cancel the order.

Nonetheless, if the product is not delivered within 12 days of the estimated delivery date stated in the order confirmation, for any reason other than force majeure, you may cancel the order. You will then be refunded the full amount paid.

Customers are obliged to check the condition of the product upon its receipt. In the event of non-conformity or any obvious defect, you have 7 days from delivery to make a claim; after this period, the product will be understood to be compliant and exempt from any apparent defects.

***Geographic zone: EUROPE

For Europe Zone 1 (Germany, Spain, Italy, Belgium, Luxembourg, the Netherlands and the United Kingdom):

Delivery costs will be €13

For Europe Zone 2 (Portugal, Austria, Denmark, Ireland, Norway, Sweden and Finland):

Delivery costs will be €17

RETURNS AND EXCHANGES

Returns: You may return one or more items within 15 working days from the date the order is received in exchange for a replacement product, credit note or refund.

The cost of returns are free if the shipment is made from France, otherwise the cost associated with returns areshall be borne by the customer.

A copy of the delivery note must be sent with the return.

The customer is responsible for providing proof of this return, meaning that items should be returned by registered post or by any other means capable of providing proof of a specific return date, with the return costs and risks remaining the customer’s responsibility.

Return address for refunds and credit notes:

SHIPEA 

POUR LE COMPTE LOXWOOD  

3 ROUTE DE CHOISY

60200 COMPIEGNE

FRANCE

After checking that the product has been returned in a suitable condition, we will refund the bank card or Paypal account used when placing the order within 15 days.


Exchanges
: Products may be exchanged, subject to available stock, only for the same model in a different colour or size at the same price or in the event that a product does not conform to the product description. LOXWOOD will bear the subsequent delivery costs for exchanges. After checking that the product has been returned in a suitable condition (the product is new, unworn, in its original packaging and with labels still attached), we will refund the bank card used when placing the order within 30 days. Articles that are returned incomplete, stained, damaged, worn or dirty due to the customer’s actions will not be refunded.

You can request an exchange:

  • Connect to your account and ask for the return in "ORDER HISTORY AND DETAILS"
  • Wait for the return label if you live in France Metropolitan, and put the label on the parcel. Or directly go to the post office to buy the label
  • Drop the parcel in a post office
  • Once we receive the parcel we will proceed the refund

GUARANTEE - RESPONSIBILITY

The products available for purchase on loxwood.fr comply with the French legislation in force.

They benefit from the LOXWOOD brand’s expertise and quality guarantee.

We are not responsible:

  •   For any discrepancies between colours “on-screen” and “in reality”.
  •   For any terms used in personal messages accompanying gifts (if sent to a third party) or their eventual consequences.
  •   Delivery errors made by our shipping providers.

Lastly, we may not be held liable for any failed, late or incorrect delivery due to force majeure.

LOXWOOD GIFT CARDS

The Loxwood gift card is a virtual card that generates a unique discount code entered by recipients when placing an order on the website www.loxwood.fr

The gift card amount will be immediately deducted from the order total.

Gift cards are valid for one year from the date of purchase and can only be used on our website www.loxwood.fr.

They will not be subject to refunds (full or partial).

They may only be used once. Recipients must enter the gift card code in the “discount voucher” box in their basket.

Items bought using a gift card are subject to the same exchange policy established by LOXWOOD.

Returned products paid for partially or in full with a gift card are only eligible for an exchange.

In the event that the order total exceeds the gift card amount, recipients can pay any remaining balance using any payment method accepted on the Loxwood website.

DATA PROTECTION

Your personal data is used for processing orders and will never be sold, marketed or rented to third parties.

However, they may be used to send you our newsletter.

You have the right to access, modify, change or oppose any data relating to you.

droitdacces@loxwood.fr ).

APPLICABLE LAW, DISPUTES

The present conditions, orders and any resulting actions shall be governed by French law. In the event of a dispute arising and in the absence of an amicable resolution being reached, the Courts of Paris will be the acting authority.